The Anchorage payroll project, now in its seventh year and with costs ballooning from a projected $10 million to over $80 million provides a solid example of how to guarantee an enterprise project failure.
Tag: it
What Does “Enterprise Grade” Mean, Really?
A GDS approach to internal systems? Please?
The Government Digital Service is the UK government’s solution to the issue of ensuring that government services are accessible and usable for citizens online. Quite rightly they have received plaudits for their approach to service design and delivery.
This is set out in the service standard, a list of 26 criteria that digital services should meet. It’s a great list.
Having worked at pretty much every level of government there is, I certainly appreciate the need for citizen facing services to be of high quality. But that experience also makes me wonder just how much could be achieved if a similarly robust standard were taken to the design of systems used internally by government departments, councils, and so on.
Actually, make that all large organisations, regardless of sector.
After all, how much in cashable savings could be achieved if it took a minute rather than half an hour to log a leave request, or book some travel?
Or how about the design of some of the big applications that people use to do their work – big lumbering databases with godawful user interfaces which give everybody their dim view of technology and what it can do in the workplace?
I was chatting to Meg Pickard about this yesterday and she confirmed the vital importance of the end user need. Part of the issue here, Meg felt, was that internal systems such as the ones we were talking about were invisible to the public, and so demonstrating value to citizens is difficult – it could be perceived by some negatively, as civil servants spending time and money designing pretty tools for themselves.
There is also a potential danger that this discussion – venturing into areas marked by signed saying “Danger! ERP!” – could be seen as ocean boiling territory.
However, how hard would it be for a simple, usable travel or leave booking system to be built as an agile prototype and shared amongst organisations, just to prove it could be done?
After all, the app-ification of IT demonstrates that having single use applications tends to work pretty well for most people, rather than vast monolithic systems that try and use the same process to achieve different tasks.
Link roundup
I find this stuff so you don’t have to:
- An Open Letter to Software Suppliers – 13 Ways to Help the Public Sector to the Cloud – @copley_rich
- Why the obsession with “coding” misses the point – from @jjn1
- “Whatsapp and $19bn” – great writeup
- Love this: “How To Create A Self-Paced Email Course”
- Why Groups Fail to Share Information Effectively
- Civil servants believe government departments lack skills to achieve “digital by default” #dsitwp
- A mini #housingcamp about #channelshift | Housing Camp
- New research: How do hyperlocals contribute to local democracy and what do they need?
- Birmingham maptastic from @curiousc #nhscitizen #digitalhealth
- Agile Content: The Future of Digital Content Creation? – from @futuregov
Link roundup
I find this stuff so you don’t have to:
- The Ed Techie: You can stop worrying about MOOCs now
- Edtech startups have great products. Their sales? Not so great | PandoDaily
- Pull out and keep – Your guide to UK gov IT failures – Public Sector IT
- The Python Tutorial — Python v2.7.5 documentation
- Think Python: How to Think Like a Computer Scientist
- Python – Swaroop, The Dreamer
- Dive Into Python
- Telescope, an open-source social news app built with Meteor
- 38 Degrees ‘victory’ claim is disingenuous and bad campaigning
- A Pragmatic National Cloud Computing Strategy for Australia
What I’ve been reading
I find this stuff so that you don’t have to.
- Exploring how digital technology can support young people to engage socially and economically in their communities : Tim’s Blog – Tim is "launching an open research project to find key messages for youth-focussed digital innovation"
- A manifesto for teaching computer science in the 21st century – John Naughton tells Michael Gove what's needed.
- Knowledge Hub architects defend switchover as lever is thrown. – "The architects of the new local government Knowledge Hub, an online platform for exchange of ideas between council officers, politicians and the public, have defended the switchover from its predecessor Communities of Practice (CoPs) after criticism from some users."
- Bring your own device to be piloted at Cambridgeshire council – "Four week trial will initially be restricted to Android and Apple operating systems"
- The Emerging Government App Store: IT Public Procurement Nirvana? – "Over the last couple of weeks I have had numerous conversations with government executives and IT leaders about cloud computing, open source, shared services, software reuse. These are all different perspectives on IT sourcing, and they are often made problematic by clumsy public procurement procedures."
You can find all my bookmarks on Pinboard.
Clouds v cartels
Interesting article by the erstwhile US government CIO Vivek Kundra, in the New York Times:
AS the global economy struggles through a slow and painful recovery, governments around the world are wasting billions of dollars on unnecessary information technology. This problem has worsened in recent years because of what I call the “I.T. cartel.” This powerful group of private contractors encourages reliance on inefficient software and hardware that is expensive to acquire and to maintain.
Kundra posits that an increased use of cloud computing as being the answer to this problem. As Andrea DiMaio points out though, that might not quite be the solution, after all…
Let’s take the cloud. Vivek and others have done a lot to move the federal government in that direction. On the other hand, if any significant economies of scale must be achieved, there will be only a handful of suppliers that can provide what is needed. When migrations will accelerate and thousands of workloads, application and data will be in some form of cloud – be it private, government or public – why should cloud suppliers not establish a cartel? What evidence do we have that they really want to pursue interoperability and portability – so that their clients really have choice about where to source their IT services – as opposed to sharing the market as usual?
What I’ve been reading
I find this stuff so that you don’t have to.
- We the People | The White House – E-petitions, White House style
- How to create sustainable open data projects with purpose – Nice article from MySociety's Tom Steinberg.
- One in six IT projects is a ‘ticking timebomb’ – University of Oxford – "A surprisingly high number of business and government technology projects are 'ticking time bombs', according to researchers at the University of Oxford. "
- Slashdot and CmdrTaco — the end of another geek era – Really nice article about a great online community
- TransferSummit | 2011: Open Innovation Everywhere – This looks like a fabulous open source jamboree.
You can find all my bookmarks on Pinboard.
Consumer IT Resets the Baseline for Corporate IT
Good stuff from Michael Coté:
In moving to a BigCo job you quickly notice how different life behind the firewall is when it comes to IT. You’re often more limited than empowered. The advances in consumer IT (things like Facebook and GMail) often have created better IT than corporations provide their employees. For well over a decade, corporate IT has been chasing the old mandate of risk management through hyper-control. In the meantime, consumer IT has shot past the old bulwark of the IT department when it comes to ease of use, functionality innovations, and the resulting leaps in productivity. Consumer IT has set a new baseline for what knowledge workers need to be most effective and most corporate IT has fallen well below that line.
Government IT costs – the bloggers’ view
Once again, the quality commentary on the latest reports into government IT spending is coming from blogs.
The real story, such as it is, is the Committee’s apparent recognition that the current process – reliant on a small number of large suppliers being given over-spec’ed, over-detailed, over-sized and over-priced projects – is the ‘root cause’ of the problem. And it’s quite nice to see them challenging the Cabinet Office, about whether its initiatives are tackling that root cause, or just the symptoms (paras 10-11).
Can it really be that a single office computer can cost £3,500? Read that again. £3,500.
No. Of course not. And it almost certainly doesn’t.
Charges made for desktop computing in the public sector are invariably composed of an element for the hardware, plus a rather greater element to cover installation, support… in fact quite a bit more. IT managers (disclosure: I used to be one in the public sector) can play quite a few tunes on this figure; using it to cover centralised development work, packages of software and all manner of other “hidden” costs.
According to the BBC’s article on the report issued by the public administration committee, departments sometimes pay up to £3,500 for a single desktop. What this figure includes, who knows? Undoubtedly there are some howlers out there—some costs that need to be called out and reigned in. Big time. But comparing desktop costs both within government and with those that you or I would pay on Amazon is bananas.