FREE online workshop: Matching user needs with tech capabilities

A while ago I shared a post with a template showing how you can take a capability-based approach to picking technology by focusing on user needs.

There has been a fair bit of interest in it since it was published, so I thought it might be useful to run a short online workshop running through how it works with a smallish group of people. As I have at this stage no real idea what I am doing, it will be free for public sector people.

Book your place now!

The workshop will run on Zoom on Wednesday, September 15 at 11am. I anticipate it will last around 45 minutes, but keep an hour free just in case.

At the end of the workshop, you will be able to:

  • Understand the benefits of approaching technology decision making through capabilities
  • Understand the core ideas around user needs and how they should impact technology choices
  • Confidently run your own workshops following the process in your own work
  • Come up with loads of ways to improve the whole thing!

The running order is as follows:

  • Quick intro to the session and what we will cover
  • Everyone says hi (and I’ll probably ask a silly question about your favourite something or other)
  • I’ll run through the idea behind the process and template and what it is meant to achieve
  • We will work through the example of the intranet as used in the blog post
  • We will then work through an example or two that people on the session suggest – hopefully real scenarios they are currently dealing with

Sounds amazing, doesn’t it? So what are you waiting for? Book your place now!

Interesting links – 18 Feb 2021

I find interesting things to read, bookmark them, save a chunk of text as a quote, and then occasionally copy and paste it all into a blog post, so you don’t have to.

Digital Inclusion Toolkit: now live

Leeds and Croydon Councils recently won central government funding to create a comprehensive and collaborative how-to guide for digital inclusion.

Link

Delivering and accelerating in a pandemic – DWP Digital

Within DWP Digital our Technology Services team designs, builds and operates that platform, and in the last 10 months has ‘moved mountains’ to keep those services going.

Link

Working Smarter Field Guide

Learning informally and socially means connecting our individual work with our teams, communities, and networks. It requires honing our curiosity and seeking out different perspectives and ideas. It takes more than individual sensemaking to understand complex situations, so we have to find others to challenge our assumptions and learn at the edge of our professional abilities.

Link

The tiny video toolkit

People ask me [Coté] how I do the tiny videos. I hope to do a screencast at some point, but in the meantime, here are some notes.

Link

Announcing our new digital skills training offer – MHCLG Digital

We’re inviting local authority staff to apply for one of 10 certified courses with FutureLearn, covering a range of topics such as accessibility, design, decision-making and leadership. We’re testing the water with a small number of licenses and courses, but if we get enough positive feedback we’ll look to purchase more and make it an ongoing thing.

Link

Need volunteers for an experiment in group digital coaching!

I am looking to recruit a small group of digital doers across local gov to help me test an idea I have had – for a virtual coaching group.

What I think this looks like is maybe a group of 6 people working in local government on digital ‘stuff’ in one sense or another. I don’t think specific roles, experience or levels of seniority matter particularly – in fact a mix will probably really help the group dynamic.

Involvement will be some online conversations, sharing problems, frustrations, ideas and solutions with each other through a mix of text chat, video calls as a group and one to ones. I’ll be in there too, adding whatever experience I might have.

This really is just an idea for now, but it will be interesting to test it to see if it has benefit. If you would like to join, or know someone who might benefit, please let me know by filling in this short form.

Photo by Nick Morrison on Unsplash

LINK: “Bridging the Digital Skills Gap in the Digital Workplace”

Right now, there is growing interest in the role that learning can play in organisational change, but we are starting from a place where learning is seen as separate to the practice of work, and also something different from more operationally focused knowledge sharing.

Original: https://postshift.com/bridging-the-digital-skills-gap-in-the-digital-workplace/

LINK: “Throw away your corporate training plan”

Transforming an organisation is fundamentally about working with people to help them do new things and work in new ways. There’s a whole industry built on workplace training with courses, curricula and training providers to fit almost any skills gap. But when it comes to digital transformation, this way of thinking falls short in several ways.

Original: https://blog.wearefuturegov.com/throw-away-your-corporate-training-plan-e8eae41ae6c8

Making British Government easier to learn

My friend and colleague Jason Caplin pointed out today that the LSE have open up the lectures for their undergraduate course on British government and how it all works.

It’s a fantastic resource, and great that they have shared this openly, as it’s something that would be of use to anyone working in and around government.

However, the formatting isn’t all that great and it doesn’t work brilliantly on mobile. Plus, there’s no ability for learners to ask questions, leave comments or discuss the topics.

So, I very quickly threw together a WordPress site to rehouse the videos, using a nice simple responsive theme and layout. I also enabled comments, so there’s a bit of a social element there as well.

I’d be really interested to know from folk if this has been a worthwhile endeavour, and if you make use of the site. Also, if you have any suggestions for improvement.

The site is at http://britgov.learninglabs.org.uk/

Happy learning!

Some personal hopes for 2015

2014-12-12

I don’t want to call them resolutions – doing so means failure if they don’t come off. However, there are a few things that I hope will happen in the next twelve months.

1. Focus more on writing (or, creating and communicating)

When it comes down to it, the thing I most love doing is writing. Not proposals, or reports, or meeting notes – but creative stuff, on this blog and my newsletter.

Actually, maybe it’s a bit more than just writing – it’s communicating ideas generally. Attention seeker that I am, I do love speaking at events, and I see that as being a similar activity.

You could also roll in stuff like my podcast, which I really enjoy doing and need to put back onto a more regular footing. It ought to be possible to get at least one a month done.

On the blog I have managed to have a good run over the holiday period, having the time to think about what to post and to actually write it up has been super valuable. I’d love to be able to carry on publishing a reasonably substantial piece every day, or perhaps at least three times a week.

I’d also like to figure out a why of publishing shorter bits, maybe quick posts that point to an interesting website or app, or a news story perhaps. Also, the bookmarking I do of interesting stuff elsewhere on the web could be made more of I think, but am not sure right now what that might look like.

Finally, the newsletter needs rebooting. I managed to get quite a few issues out last year but would really like to be able to stick to a weekly publishing schedule in 2015. Of all the things I write, the newsletter is probably the most rewarding, especially in terms of the feedback I have been getting.

2. Get a proper job

Yup, I think it’s time. It’s four years since I left my last permanent post, at Learning Pool, and the last proper public sector role I had was at the information authority back in 2008.

Freelancing is fantastic in many ways, and it does suit me to a certain extent. However, it’s also exhausting. Even when you have what feels like a long term contract, you can’t let the networking or business development side of thing drop for a moment, because in six month’s time, you’ll be needing something new to do and need to be on people’s radar.

I also want to be able to actually deliver something that has my name all over it. As a consultant, you’re only ever supporting others to achieve things. Having a real single focus is something that appeals to me right now – particularly if it is going to be something that has a real positive impact on people’s lives.

Finally, I think the time is right for my family for me to have something more stable and a little more consistent in terms of working hours and levels of stress. I’d like to be able to experience something approaching a normal life, even for just a short while, and I owe it to Catherine, Ben and Ruth to try my hardest to make that happen.

So what does this mythical job look like? Well, something fairly strategic, where I can bring my experience of working across a number of organisations to bear. It’s no coincidence that I have recently been blogging about the ‘shared CDO‘ idea and that sort of role is definitely one I would love to have a crack at.

3. Do some real L&D

Just before Christmas, I started doing a course on CodeAcademy – the basic one on Python programming. It was really helpful in terms of doing some learning for learning’s sake – after all, I’m not going to be getting any work as a developer any time soon.

I’d really like to be able to do some proper learning this year if I can. I’ve been looking through the Open University course catalogue – but to be honest I’m not sure if the more formal courses are really for me, and of course there’s the cost.

So maybe the thing to do is to stick with the informal stuff, do some courses on the various MOOC platforms that are out there and other training sites like Lynda, and basically build my own curriculum.

4. Make something happen around digital capability – particularly in local government

In the context of work, I’m passionate about two things mainly – the internet and learning and development. My work in 2014 at the Department of Health helped me to combine these things, and if I took a regret away from my time at Learning Pool it was that I didn’t do anything significant to boost digital skills in the workplace via their amazing community.

So, during 2015 I’d like to be able to work on something that can contribute to the digital capability agenda, particularly in local government where it’s probably most needed right now.

I have some ideas on where to start, and no doubt I will be sharing them in all their half baked glory here on the blog soon.

Loving lurkers

I couldn’t agree more with Mozilla’s Laura Hilliger:

We can’t force people to participate, and if we really care about educating people, we shouldn’t try. We should build and design for the people who are participating, and we should be careful to ensure that the lurkers feel welcome. We should create safe spaces of learning and mentorship where even those who don’t complete the call to action still start to develop trust in us, in our products. The fact is you are always a lurker before you participate, so we should be careful not to push people away by implying that they don’t count if they aren’t like us. If we work to love our lurkers, maybe some of them will find their reason to participate.