The browser problem

Delib share some interesting stats on browser usage of their products.

Here you can see that IE6 is used by more than a third of our Citizen Space administrators, but only about a tenth of the total visitors. At the moment, there is clearly a need to continue supporting IE6 for our clients, but it does seem a shame when this investment could be put towards improving the user experience of the site’s end users.

What is possibly more worrying is that administrative users of Delib’s stuff (ie the folk in government) operating with IE6 and IE7 combined is 82.9%!

As Steph pointed out to me the other day, from a web designer’s point of view, IE7 isn’t much of an improvement on version 6, and Google are already dropping support for it in their web apps like Docs and Gmail.

I still really don’t understand why it would be so hard for public sector workers to have a second browser available to them, even if it’s hidden away so only the really keen can find it. The support overhead would surely be minimal.

After all, if you want people to do a good job, give them the tools they need to do them!

Some interesting reading

Some dead interesting stuff popped up when I logged in this morning – all worth giving a read:

Facebook buys FriendFeed

Lots of people seem to be quite upset about this one. Friendfeed is still a pretty niche service, even by the standards of the social web, so this isn’t that seismic a change. The interesting thing about FriendFeed is that it was founded and developed by a really skilled team of ex-Googlers and it is probably those guys’ brains that Facebook are after.

Read more…

Google makes new search engine available

Google have responded to the threat of a revitalised Microsoft web search (in the form of the ludicrously named Bing) by starting to re-engineer their core search product. You can test it out on the sandbox site – I found it noticeably quicker and the results are different.

Read more…

IE team ‘defends’ IE6

There have been a whole bunch of memes on the web around the fact that Internet Explorer 6 sucks and that people should replace it. This was reflected in the UKGovWeb scene with Tom Watson’s parliamentary questions asking when government departments would be upgrading from this ancient bit of tech.

Microsoft’s IE team have responded to this chatter on their blog, not necessarily defending IE6 as a product (they would prefer people to upgrade, too) but explaining the reasons why big organisations – and indeed individuals – might be happy sticking with what they know.

Read more…

Add LGSearch to your browser

LGSearch is a search engine for the UK public sector that I developed quite a while ago. It’s built on Google Custom Search, and isn’t particularly clever, but is rather useful.

Anyway, inspired by Simon’s recent efforts on behalf of DirectGov, I thought I would make it easy for Firefox and Internet Explorer 7 users to add LGSearch to the list of search engines they can access from within their browsers.

Simply click here to install LGSearch, or visit this page to find out more about it.

Better browsers, please

There has been a conversation going on in the forums of the Public Sector Social Media Community of Practice for little while now about the browsers made available to public sector workers. Most folk seem to be running something like internet explorer 6, but there is evidence that much older technology is being used.

This must be holding people back both in terms of being able to make the most of web 2.0 technology as part of the way we work, as well as using social web tools to better engage and increase participation.

To try and garner some more views on this, I have set up a simple survey using Google Docs to try and assess where we are with things, and to see if it is worth setting up a little campaign to get Firefox onto public sector workstations. We can dream…

If you are a public servant, or spend a significant amount of time using public sector IT, do please complete the survey – it won’t take five minutes, I promise.

Breaking down the browser barrier

The problems of accessing social websites is often discussed by government webbies, and I dare say it is an issue for the private sector too. How can we be expected to engage with online communities if they can’t get past the firewall?

However, a bigger issue in my view is the fact that even if one can access Facebook, Twitter, YouTube or WordPress.com, one’s ability to use the site is quite likely to be totally hamstrung by the browser that you are using. If you work in the UK public sector, this is likely as not going to be Internet Explorer, and probably version 6, if not 5.5. IE6 was launched in 2001, 5.5 in 2000.

That’s right. The vast majority of people are using a browser that is at least seven years old. Imagine what has happened on the web in those seven years. It’s unbelievable that we are still relying on this crap. I mean, given the moaning that goes on about potential loss of information that is often heard when using social web services is suggested, it ought to be quickly pointed out that the knackered, outdated browsers that are being used are a far greater risk than a document that’s being edited on Google Docs.

Anyway, the browser usage figures are pretty depressing, especially in the UK. Take this map of Europe, for example, which has been produced by XiTi Monitor. It shows the percentage takeup of Firefox in each country:

Yup, we as a nation are second only to the Netherlands in our slowness to switch to a better browser. Makes you proud, doesn’t it?

If we want to be able to sell social media and web 2.0 to people, we need to make sure they have the infrastructure in place to ensure it works properly. This links in partly to issues around accessibility, which Laura Whitehead wrote about recently, and also the potential digital divide. But here’s a challenge that could have a massive positive impact on the use of the web in the public sector: get your department to switch to FireFox.

What browser do you use at work? Has it caused you any problems? It’d be interesting to find out.